Want to know the best part? Customer 360 works for every industry, every size of business at any stage of growth. Customer needs are exceeded and their trust in you grows.Ĭustomer 360 helps you lower costs with your entire organization using one trusted platform, it increases productivity with built-in automation and intelligence, and it drives efficient growth by empowering your employees to exceed customer expectations. ![]() The ability to automate and unify millions of data points in real time creates a special kind of customer magic. Or better yet, customers are empowered to resolve issues on their own with self-service automated tools. Your service team helps customers faster. Your sales team knows exactly what products to offer. The result? Customer information from tech support chats, recent purchases, website behavior, and more flow throughout your company in real time. It’s how you can unite all of your teams - marketing, sales, commerce, service, and IT - with a single shared view of every customer, so your employees have all the relevant data they need to create incredible customer experiences and grow relationships. We call our entire portfolio of products and services Customer 360. Salesforce’s customer relationship management (CRM) software breaks down the technology silos between departments. With customer expectations at an all-time high, plus a challenging economy, you need to be as efficient and effective as possible. Commerce doesn’t have transparency on marketing campaigns. Marketing doesn’t know when a customer has an open service ticket. But what do you do with it? How can you use that data to grow lasting relationships and your business? Many companies come to us frustrated because they can’t easily answer these questions. The global problems we’re helping to solve.How can Salesforce help me cut costs and drive ROI?.Why is Salesforce obsessed with customers?. ![]() What about customer service? Are there Salesforce tools for that?.Can Salesforce also work for B2C and B2B shopping and commerce?.How can you use Salesforce for marketing?.
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